Inclusions: The price of your stay includes all standard amenities and services offered by the resort, excluding campfires and any additional items or services ordered separately.
Prohibited Items: For the comfort and safety of all guests, alcohol, non-vegetarian food, and hookah are strictly prohibited on the property in accordance with local regulations. We appreciate your cooperation in adhering to these guidelines.
Guest Identification: Guests are required to submit their identification details online after booking. This helps us ensure the security and smooth check-in process for all guests.
Visitor Policy: To maintain the privacy and security of our guests, outside visitors are not permitted on the property without prior approval from resort management.
Damage Charges: While we do not require a damage deposit, guests will be responsible for any damages caused to the resort property during their stay. Appropriate charges will apply for repair or replacement.
Smoking Policy: Smoking is strictly prohibited inside rooms and around the pool area due to the presence of wooden elements in our interiors. We appreciate your cooperation in maintaining a smoke-free environment.
Meal Timings: Guests are kindly requested to adhere to the dinner and breakfast timings, which are from 8:00 PM to 9:00 PM and 9:00 AM to 10:00 AM, respectively. Promptness is appreciated to ensure a smooth dining experience for all guests.
Staff Assistance: Our dedicated staff members are available to assist you with any urgent requirements or inquiries during your stay. Please do not hesitate to reach out to them for assistance.
Electricity Backup: As the property is located outside the city, occasional electricity disruptions may occur. However, we have generator facilities in place to ensure continuous power supply as needed.
Mineral Water: Complimentary water dispensers with mineral water are provided at the resort. Additional mineral water bottles beyond the provided quantity will be charged as per the MRP.
Room Service Hours: Room service is available until 8:00 PM. For emergencies during the night, caretakers will be present to assist guests.
Child Policy: Children aged 0-4 years will enjoy complimentary stays, while children aged 5-10 will incur charges.
SWIMMING POOL USAGE
General Rules
Pool usage is only for registered resort guests unless otherwise permitted by management.
Pool timings: 8 AM to 7 PM. Usage outside timings is strictly prohibited.
Guests must follow all pool safety signage and staff instructions.
Safety & Hygiene
Proper swimwear is mandatory. Cotton clothes, jeans, or casual wear are not allowed.
Guests must shower before entering the pool.
Running, diving, pushing, or rough play is strictly prohibited.
Children below 5 years must be accompanied by an adult at all times.
Guests with medical conditions, infections, or open wounds should avoid pool usage.
Liability Disclaimer
Pool usage is entirely at the guest’s own risk.
The resort shall not be responsible for injuries, accidents, or loss of personal belongings.
Since our Swim Pool falls under splash pool category No lifeguard is needed on duty.
Prohibited Items & Conduct
Glass items, alcohol, food, sharp objects, or electrical devices are not allowed near the pool.
Intoxicated persons are strictly prohibited from using the pool.
The resort reserves the right to deny pool access to any guest violating rules without refund.
INDOOR & OUTDOOR GAMES
Usage Rules
Games facilities are available only during designated hours.
Usage is on a first-come, first-served basis, unless pre-booked.
Guests must use equipment only for its intended purpose.
Safety & Responsibility
Guests play at their own risk.
Children must be supervised by parents/guardians.
The resort is not liable for injuries resulting from misuse or negligence.
Damage & Loss
Any damage to sports equipment, boards, nets, or gaming property shall be charged to the guest.
Loss of equipment must be immediately reported and compensated.
Conduct
Abusive language, aggressive behavior, or misconduct will result in immediate suspension of access.
Management’s decision regarding games usage shall be final.
RESTAURANT & CAFÉ
General Policy
Restaurant and café services are available during operating hours only.
Outside food and beverages are not permitted, unless approved by management.
Orders & Billing
Orders once placed cannot be cancelled.
Bills must be settled immediately or may be added to the room account where applicable.
Prices are subject to applicable taxes and service charges.
Food & Allergy Disclaimer
Guests are requested to inform staff of any food allergies before placing orders.
The resort shall not be responsible for adverse reactions if allergies are not disclosed.
Conduct & Damage
Guests must maintain appropriate behavior within dining areas.
Any damage to furniture, crockery, or equipment will be charged accordingly.
Right of Service
The resort reserves the right to refuse service to any guest in case of misconduct, intoxication, or violation of rules.
Management reserves the right to modify menu, pricing, or service hours without prior notice.
Standard Cancellation
Guests may cancel their reservation up to 72 hours prior to the scheduled check-in time without any cancellation charges.
Cancellation Within 72 Hours
Cancellations made within 72 hours of check-in will attract a charge equivalent to one night’s room tariff, plus applicable taxes.
No-Show Policy
In the event of a no-show, 100% of the first night’s room charges (inclusive of taxes) shall be levied.
The reservation will automatically stand cancelled after the first night unless prior intimation is received.
Early Check-Out
No refund shall be applicable for early check-out or unused nights once the guest has checked in, as per prevailing hotel industry practice in India.
Peak Season / Blackout Dates
During peak season, festivals, public holidays, long weekends, or special events, bookings may be non-refundable or subject to stricter cancellation timelines.
Such conditions will be clearly communicated at the time of booking.
Refund Policy
Eligible refunds will be processed within 7–14 working days from the date of cancellation.
Refunds will be made through the original mode of payment.
Payment gateway charges, bank charges, or convenience fees (if any) shall be deducted.
Booking Modifications
Date changes or amendments are subject to room availability and prevailing tariffs.
Modification requests made within the cancellation window may be treated as a cancellation.
Force Majeure
The resort shall not be held responsible for cancellations due to acts of God, government orders, pandemics, natural disasters, strikes, or other events beyond reasonable control.
In such cases, refunds or credits shall be at the sole discretion of the management, subject to government advisories.
OTA / Third-Party Bookings
Reservations made through online travel agents (OTAs) shall be governed by the cancellation policy displayed on the respective platform, which may override this policy.
Right of Management
The management reserves the right to amend, modify, or withdraw this policy at any time without prior notice.
All disputes, if any, shall be subject to the jurisdiction of local courts in India.