Introduction
Nest Resorts (“we”) respect the privacy of our guests, visitors, and users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, facilities, website, or make a booking with us.
By accessing or using our services, you agree to the terms of this Privacy Policy.
Information We Collect
- Personal Identification Information
- Name
- Contact number
- Email address
- Residential address
- Government-issued ID (Aadhaar, Passport, Driving License, Voter ID – where legally required)
- Booking & Stay Information
- Check-in and check-out details
- Room preferences
- Payment details (processed via secure payment gateways)
- Special requests
- Usage of Facilities
- Swimming pool usage records
- Indoor/outdoor games participation
- Restaurant, café, and other facility usage
- Technical Information (if applicable)
- IP address
- Website usage data
- Cookies and browser details (for website users)
Purpose of Data Collection
- Reservation and room allocation
- Guest verification as required by law
- Providing resort services and amenities
- Processing payments and billing
- Customer support and grievance handling
- Improving guest experience and services
- Legal and regulatory compliance
Legal Basis for Processing
- Guest consent
- Performance of contractual obligations
- Compliance with legal obligations under Indian laws
- Legitimate business interests
Data Sharing & Disclosure
We do not sell or rent personal data. Information may be shared only with:
- Government or law enforcement authorities when legally required
- Payment gateways and service providers under confidentiality obligations
- Technology partners for booking or operational support
Data Storage & Security
- Secure storage systems
- Restricted access to personal data
- Encryption and access controls where applicable
- Data is retained only as long as necessary for business or legal purposes.
Guest Rights (as per DPDP Act, 2023)
- Access their personal data
- Request correction or updating of data
- Withdraw consent (subject to legal obligations)
- Request deletion of personal data where applicable
- Lodge grievances related to data handling
Requests can be made using the contact details provided below.
Cookies Policy (If Website is Used)
Our website may use cookies to enhance user experience. Users can control or disable cookies through browser settings.
Children’s Privacy
We do not knowingly collect personal data from children without parental or guardian consent.
Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for their privacy practices.
Policy Updates
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting.